Contact Us

To ensure accuracy and expedite processing, it's important you understand what types of loans you have and use the right contact information. Not sure which loan program you have? Log in to your account to see your loans.

If you are a service member, contact our Military Benefits Team.


FFELP and HEAL Loans

If you have Federal Family Education Loan Program (FFELP) or Health Education Assistance Loans (HEAL) owned by a third-party lender (usually a bank or credit union), or a private loan with this type of statement (view image).

Call 888-272-5543

Monday – Thursday 8 am – 9 pm ET and Friday 8 am – 8 pm ET
TDD: 877-713-3833

If you are living abroad, please call toll-free 888-272-5543 or direct 317-570-7397.

Payment Address for Borrowers

Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Payment Address for Cosigners

Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555.

Note:  When making loan payments by mail, be sure to include your remittance slip with your payment.

Please clearly write any special payment instructions on a separate piece of paper included with your check.  We cannot process instructions written on the check or remittance slip.

General Correspondence & Submitting Documents

Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

Or Fax Documents – U.S.: 800-848-1949 or International: 570-821-6585

Please include a cover sheet with your name and account number on all faxed documents


Loans Through the U.S. Department of Education

If you have loans through the William D. Ford Federal Direct Loan Program (Direct Subsidized, Direct Unsubsidized, Direct PLUS, or Direct Consolidation) or loans owned by the U.S. Department of Education through the Federal Family Education Loan Program (FFELP):

Call 800-722-1300
Monday – Thursday 8 am – 9 pm ET and Friday 8 am – 8 pm ET
TDD: 877-713-3833

Download contact information

Payment Address

Navient - U.S. Department of Education Loan Servicing
P.O. Box 740351
Atlanta, GA 30374-0351 

Note:  When making loan payments by mail, be sure to include your remittance slip with your payment.
Please clearly write any special payment instructions on a separate piece of paper included with your check. We cannot process instructions written on the check or remittance slip.

General Correspondence & Submitting Documents

Navient U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

Or Fax Documents – U.S.: 866-266-0178 or International: 570-706-8563

Please include a cover sheet with your name and account number on all faxed documents. 

 

Private Loans

If you have a private loan with a 16-digit loan number:

Call 888-272-5543
Monday – Thursday 8 am – 9 pm ET and Friday 8 am – 8 pm ET
TDD: 877-713-3833

Payment Address for Borrowers

Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9000

Payment Address for Cosigners

Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9988

When making loan payments by mail, be sure to include your remittance slip with your payment.  Please be sure to include your 16-digit Loan Group number on your check or money order and make it payable to Navient.

Please clearly write any special payment instructions on a separate piece of paper included with your check.  We cannot process instructions written on the check or remittance slip.

General Correspondence & Submitting Documents

Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640

Or Fax Documents – U.S.: 800-443-9723 or International: 317-841-1713

Please include a cover sheet with your name and account number on all faxed documents. 


Military Benefits Team

If you are a service member and interested in learning more about the military benefits for which you may be eligible, please contact our Military Benefits Team:

Call 855-284-4879
Monday – Thursday 8 am – 9 pm ET and Friday 8 am – 8 pm ET
TDD: 877-713-3833

If you are living abroad, please call toll-free 888-272-5543 or direct 317-570-7397.

Or email us at MilitaryBenefits@Navient.com

Or Fax Documents – U.S.: 800-848-1949 or International: 317-578-6700
Please include a cover sheet with your name and account number on all faxed documents. 


Schools

If you work for a school, please contact CollegeServ:

Call CollegeServ 888-272-4665

Monday – Thursday, 8am – 9pm ET

Friday, 8am – 8pm ET

Or email us at CollegeServ@Navient.com

Fax 800-828-0250


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If you have Shareholder Correspondence, send an email or a letter >

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If you are looking for employment verification, please visit The Work Number online or call 1-800-367-2884