Dedicated to helping you with your school-related questions.
Monday – Thursday, 8am – 9pm ET
Friday, 8am – 8pm ET
Forms for Borrowers
More forms in Loan Customers
Financial Aid Resources
Federal Loan Resources
Navient makes it easy for borrowers to understand their federal student loan status and repayment options.
We provide students and borrowers the information, tools, and resources they need to navigate their path to successful repayment by sending customer friendly correspondence with clear messages and actionable next steps, beginning with the welcome letter and throughout repayment.
Guidance and Counseling
We help students navigate the lifecycle of their loan with:
- Expert guidance while in school and beyond
- Counseling as needed to stay on track with payments
- Tools and information to explore repayment plan options that best meet their needs
Mail and Emails
We contact students while they are still in school and through final loan repayment, and we encourage them to contact us as well to explore options and understand the details of their loans.
Below are key communications we provide along the path to repayment: