Delinquency Communications

Navient is here to help your borrowers successfully stay on track with their student loan repayments.

For those who are having trouble, we reach out to them early and effectively. Our innovative strategies and consistent approach have resulted in fewer defaults than any other federal loan servicer.


Your CollegeServ® Team

Navient has experienced, knowledgeable customer service agents ready to answer student loan questions about servicing, payment options, and much more:

  • Three-way calls with you and the borrower
  • Default prevention assistance
  • Specialized support for borrowers who are active-duty service members

Contact CollegeServ at 888-272-4665, Monday – Friday, 8 am – 8 pm ET, or email us at CollegeServ@Navient.com.