Dedicated to helping you with your school-related questions.
Monday – Thursday, 8am – 9pm ET
Friday, 8am – 8pm ET
Forms for Borrowers
More forms in Loan Customers
Financial Aid Resources
Federal Loan Resources
Office of the School Ombudsman
Navient's Office of the School Ombudsman is headed by Robyn Hughes. Robyn directs all activity associated with the strategic support of our loan servicing relationships with schools across the U.S. As our global advocate for schools, she will integrate operational functions to best provide your office with information and solutions to maximize our resources to assist you and your borrowers.
We continue to offer schools assistance with borrower specific and system questions through our CollegeServ® and Electronic Services resources.