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Dedicated to helping you with your school-related questions.

Call 888-272-4665

Monday – Thursday, 8am – 9pm ET

Friday, 8am – 8pm ET

CollegeServ@Navient.com

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Servicing Contact Information

Forms for Borrowers

In-School Deferment Request

Unemployment Deferment Request

Economic Hardship Deferment Request

Reaffirmation Agreement Form

More forms in Loan Customers

Documents & Forms

Financial Aid Resources

Counseling Your Borrowers to Avoid Default

Better Default Prevention-7 Steps

10 Steps to Reviewing and Challenging Draft CDRs

Federal Loan Servicing Snapshot

 
 

Training and Webinars

Navient is committed to understanding the unique needs of our school customers and providing you with timely, relevant answers and solutions.

Join us for a webinar training to learn how to further assist your students on their journey toward financial success.

Upcoming Webinar

Check back soon for upcoming training opportunities.


Replay at Your Convenience

Access recordings of past webinars and download presentations.

August 2015 – 5 Things Your Students Need to Know
Download presentation (PDF) | Listen to playback

April 2015 – Reboot Your Exit Counseling
Download presentation (PDF) | Listen to playback

Feb 2015 - Navigating the School Servicing Portal
Download presentation (PDF) | Listen to playback