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Jennifer Walker

Senior Vice President and Chief Audit Officer

“I believe in Navient’s mission of helping our customers pursue their dreams through education. We are a company founded on the belief that doing the right things for students and their families can go a long way. Team Navient has that same goal and we’re able to truly make a difference in people’s lives. That’s very motivating.”


Spend some time with Jennifer Walker and you’ll learn two things: She is driven to achieve the best outcome for her company and its customers and she believes the best results come from working collaboratively. Growing up in a small, rural Virginia town, Jennifer learned early on that hard work, honesty, and pulling your own weight were expected, and that if at first you don’t succeed, try again.

Jennifer’s mother, a sixth-grade teacher, taught her the importance of education and instilled a love of continuous learning. Her father, a self-employed general contractor, gave her an appreciation of having a strong work ethic while remaining flexible to changing circumstances. Thanks to these early role models, today, Jennifer has a keen ability to take in new information quickly, prioritize needs and effect change.

Jennifer earned her bachelor’s degree from the University of Virginia. She waited tables to supplement a scholarship and savings her parents and grandparents set aside for her. “My education most definitely has shaped my world view. It reinforced the importance and valuable skillset of ‘learning how to learn’ and taught me to evaluate critically, and gave me the confidence to speak-up, ask questions, and make tough choices. Those lessons have guided me throughout my professional career.”

After graduating, Jennifer was a software analyst for a healthcare consulting company before moving to the position of Technology Risk Consulting Manager at a big six accounting firm. A detail-driven person by nature, the new role suited her well and her career took off. She quickly embraced the culture and the role, learning and applying the methodologies and processes, developing a sound understanding of the important balance of risk and control, and seeking out ways to mitigate risk and improve processes to benefit her company and her clients.

Later, Jennifer held internal auditing roles at Protiviti, Freddie Mac and Sallie Mae. She joined Navient as vice president of internal audit where she provides oversight of audits and leads reviews of business operations, regulatory compliance, and information security and technology.

In 2017, Jennifer was appointed chief audit officer, and in that capacity is responsible for the examination, evaluation, and independent and objective assessment of Navient’s internal control system. She reports directly to the Audit Committee of the Board of Directors, a best practice in corporate governance.

Jennifer credits her persistent, inquisitive nature, a collaborative and authentic leadership style, and a willingness to “tackle the hard stuff” with her success. “I’m constantly absorbing new information,” Jennifer says. “As part of a business that is adapting and changing, the learning process will only continue – and that’s exciting. I’m incredibly passionate about the important work we do.”

Outside of work, Jennifer enjoys staying active and spending time with her husband and two young boys. She places a high priority on health and exercise and enjoys pushing herself to the next level. She’s also an avid reader and always keeps a good book on hand.