Contract Vehicles

We provide solutions for complex business processing needs.

Our MAS solutions make it easy for current and prospective clients across multiple industries – including all levels of government, education, financial services, and healthcare – to deliver on their mission and meet the expectations of their constituents.

We offer MAS solutions under these brands and GSA special item numbers (SINs):

Automated Contact Center Solutions (SIN 561422) Financial Advising, Loan Servicing, and Asset Management (SIN 522310) Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services (SIN 541611)

Debt Collection (SIN 561440) Debt Collection Disaster Recovery (SIN 561440RC) Order Level Materials (SIN OLM) Order Level Materials Disaster Recovery (SIN OLMRC)

View our GSA commercial and contract pricelists

We and our Navient affiliates bring commercial best practices to Tier 0, 1, and 2 solutions.

Multichannel contact centers
Disaster relief outreach
Contact tracing and vaccine coordination
Payment processing
On-street parking solutions
Department of motor vehicle solutions

Debt portfolio master servicing
Healthcare revenue cycle management
Collections
Tax amnesties
Student loan default resolution

See how we optimize the constituent experience

View sample programs

The power of the Navient enterprise

As needed, we also can leverage the capabilities and resources of our Navient affiliates

Duncan Solutions MSB Pioneer Credit Recovery, Inc. Xtend Healthcare

Our MAS solutions provide performance, innovation, and peace of mind.

IT infrastructure: SSAE-18 Type II qualified 22k square foot primary data center and 5.5k square foot recovery center
Compliance: Corporate-level compliance structure covers all employees, ensures adherence with regulations and client requirements, and reports to CEO and Board of Directors
Corporate governance: Board of Directors includes former senior federal and state officials and private sector executives
Advanced information security architecture: One of the financial service industry’s most advanced information security infrastructures, with a hierarchical suite of policies and procedures
Financial stability: $2B market capitalization (January 2021); $660M core net income (FY 2020)

Disciplined execution: Mission-aligned compensation tied to results, compliance, and strategic objectives
Concierge-style client service: Dedicated liaison provides a personalized, single-point-of-service
Empathetic customer service: Empathy is one of our key performance-management metrics
Project management: Dedicated project management office with differentiated experience managing large-scale, complex engagements
Enterprise infrastructure and cloud-based, FedRAMP-certified partners: Access, security, peace of mind
Cleared onsite or work-from-home personnel: Flexible, experienced staffing
Leading-edge AI: Efficient processes, optimal outcomes