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  • See repayment plan eligibility
  • Postpone payments
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General Forms

Log in to your account to complete forms, check your eligibility, view correspondence, upload documents, access statements, and more. It's easy, fast, and secure.


Alternate Formats

Current and prospective borrowers are entitled to receive any student loan related communication or document in an accessible, alternative format.


Borrowers interested in receiving student aid forms, student loan statements, notices, written communications, and publications in alternative formats should contact us directly at 800-722-1300 or by email at altformatrqsts@navient.com.


Navient offers various alternative formats such as Braille, large print, audio CD, and digital navigable formats supported by computers and digital talking-book players, delivered through data CD, email, or other electronic means.


Auto Pay

Never miss a payment — authorize the automatic deduction of funds from your bank account.1

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1The Auto Pay benefit is available for as long as the loan customer's monthly payment amount is successfully deducted from the designated bank account. This benefit is suspended during periods of forbearance and certain deferment interest repayment.

Federal Loan Income-Driven Repayment Plans

Learn about repayment plans based on your income

Log in to StudentLoans.gov to check your eligibility and apply online

Or download the form to:

  • Request an available repayment plan based on your income,
  • Provide the required information for the annual reevaluation of your payment amount under one of these plans, or
  • Request that your loan holder recalculate your monthly payment amount.

Income-Driven Repayment Plan Request

Releasing a Cosigner

Interested in a cosigner release?
Only the primary borrower on the account can apply for cosigner release and must pass a credit check, which includes income verification.  Loans must be current, with 12 consecutive, on-time principal and interest payments prior to applying. Payments that are less than full principal and interest do not count toward cosigner release eligibility. If you would like to resume full principal and interest payments, please call us.

To qualify for cosigner release, the borrower must:

  • Be a US citizen or permanent resident at the time the request for cosigner release is processed.
  • Meet the age of majority in your state.

The borrower must also provide documentation of the following:

  • Proof of graduation or successful completion of course of study.
  • Proof of Income.

Please note:
Private consolidation loans made on or after September 17, 2015, such as College Ave refinance loans, are not eligible for cosigner release.
National Education Servicing (NES) loans are not eligible for cosigner release.

Download the application to Request Release of Cosigner(s)

Reaffirmation Agreement Form

If you have lost eligibility for federal student financial aid because you inadvertently received a federal student loan that caused you to exceed the annual or aggregate loan limit, you can regain eligibility by completing a Reaffirmation Agreement form.

Reaffirmation Agreement Form