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We are a one-stop accounts receivable management (ARM) master servicer… not a collection agency.
We are proven experts in managing the accounts receivable vertical supply chain and maximizing outcomes within a superior compliance environment.
When you partner with us, you can:
- Maximize your recovery
- Meet your compliance objectives
- Protect your brand
- Treat your constituents with respect
- Enable your team to focus on growing your core business
Easy and effective.
Our holistic, technology-enabled, and debt-agnostic master servicing platform integrates:
- Third-party collection vendor vetting, procurement, and management
- Predictive analytics
- Fund processing
- Quality controls
Our corporate governance, compliance framework, and cybersecurity posture manage risk on your behalf.
We can increase your recoveries by leveraging our debt collection "ecosystem" that includes our network of more than 20 vetted, industry-leading collection agencies and law firms already under contract – in total, employing more than 1,000 U.S.-based collection specialists.
We assign your assets to the right collection agencies at the right time through our proprietary, intelligent, and automated inventory management platform. We continuously monitor performance to optimize outcomes.
With the resources of our parent company Navient (Nasdaq: NAVI), we have unrivaled financial stability, IT infrastructure and support, and resources to successfully execute on your critically important debt portfolio.
Leverage Navient’s scale and expertise.
Hundreds of private- and public-sector clients across various industries
5,600 full-time employees at service centers in 14 states and D.C.
Data security and compliance-centric framework
10+ million customers supported
Data-driven customer strategies including analytics and AI
Award-winning commitment to employing service members