Loan Servicing

Debt Relief Updates

Loan Forgiveness and CARES Act Extension

Last updated: 10/17/22

On August 24, 2022, the Biden Administration announced student loan forgiveness and the extension of the CARES Act for borrowers with loans held by the Department of Education (ED). We encourage you to visit StudentAid.gov for the latest information about debt relief and qualifications.

Frequently Asked Questions

I only have FFELP (Federal Family Education Loan Program) loans serviced by Navient. Am I eligible for the loan cancellation program announced by the Department of Education on August 24, 2022?

  • Only loans held by the Department of Education are eligible for the loan cancellation program. As of September 29, 2022, ED issued a FAQ announcing that borrowers with federal student loans not held by ED cannot obtain one-time debt relief by consolidating those loans into Direct Loans.

Why are my FFELP loans not eligible for the CARES Act payment pause?

  • When the CARES Act was announced in March 2020, only loans held by the Department of Education were eligible for the CARES Act benefits – and that guidance did not change with this announcement. Navient no longer services Department of Education loans.

Can I request a refund on payments I’ve already made on my account?

  • Only loans held by the Department of Education are eligible to have payments since March 2020 refunded.

Are private education loans included in the August 24 loan cancellation announcement?

  • While information is limited, the August 24 announcement applies to federal loans only – private loans are excluded from this forgiveness and the provisions of the CARES Act.