About Us
A leader in business processing solutions for more than 45 years.
Who we are
Navient BPO is a subsidiary of Navient Corporation, an industry leader with hundreds of private- and public-sector clients across various industries, offering the services you need, when you need them.
10 million customers supported
5,600 full-time employees at service centers in 14 states and D.C.
Award-winning commitment to employing service members
Our scale by the numbers
Our enterprise enables government agencies to quickly ramp up agile, large-scale contact solutions for complex eligibility and enrollment transactions in highly regulated spaces.
- 800 million inbound and outbound contacts annually
- 10 domestic call operations centers plus partnerships with global providers
- 750 million transactions (e.g., eligibility and enrollment) annually
- 7 million payments processed and reconciled monthly
- 400,000+ unique daily visitors to our websites
- 3 million loan enrollment updates processed monthly for college students
- Nearly 5 million documents imaged per year
- $20 billion in collections placed with us annually
- $13 billion recovered for government, guarantor, and school clients in the past decade
Deep commitment to employing service members
For 7 straight years, VIQTORY – publisher of G.I. Jobs and Military Spouse magazines – has recognized Navient for our support of the military. Most recently, we earned their 2021 Gold Military Friendly Employer designation and their Military Spouse Friendly Employer designation.
Navient supports agencies of all sizes
Federal government
State and territory government
Local government
At Navient (Nasdaq: NAVI), we help our clients and millions of Americans achieve financial success through our technology-enabled financing, services, and support.