BPO Solutions

Disaster Relief

Successful Disaster Recovery Relies on Effective, Large-Scale, and Rapidly Deployed Constituent Communications

Case Study

Post-Hurricane Disaster Relief

Our affiliate, Pioneer Credit Recovery, partnered with a Gulf Coast state — on behalf of the Federal Emergency Management Agency (FEMA) — to provide telephone outreach and inbound call center support to disaster relief applicants impacted by a major hurricane.

  • Phase 1 (ramped up in 2 weeks)

    • Worked with impacted residents who had applied for relief

    • Administered surveys to applicants to assess participation volume and quantify the number of qualified relief candidates

  • Phase 2 (ramped up in 72 hours)

    • Completed outreach to qualified applicants

    • Worked with state's contractors to heat map and coordinate site inspections for applicants

  • Project outcomes

    • Approximately 2,000 constituents referred to us

    • 5,500+ calls placed

    • 70% of constituents contacted during Phase 2, for a 50% overall contact rate

    • Scheduled site visits for more than 95% of the interested applicants