Transforming Government CX

Our enterprise is built to help you succeed, even during the most challenging times. From public health emergencies to inflation – and from staffing difficulties to unstable economic environments – discover how our BPO solutions can help ensure your agency is ready for what comes next.

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Advanced Customer Experience

Discover how we helped states’ unemployment insurance agencies – and their millions of claimants – navigate the COVID-19 crisis.

Our Capabilities

Our contact center solutions deliver results through –

Enterprise infrastructure and available cloud-based, FedRAMP-certified partners

Cleared onsite and work-from-home personnel

Omnichannel communications

Consultation informed by decades of CX expertise

Partnering with Navient BPO, You Can:

  • Optimize outcomes for those you serve

  • Simplify your constituent experience

  • Maximize the value of technology

  • Make data-driven decisions and operate with agility

  • Continue meeting your commitments to social responsibility

  • Download our CX guide for actionable ideas you can use to transform your customer experience.

  • Download our digital experience (DX) playbook for best practices that can help you meet the requirements of The 21st Century Integrated Digital Experience Act (21st Century IDEA) and OMB Memorandum M-23-22.

Our Business Processing Solutions are Available Through GSA’s Multiple Award Schedule (MAS)

Through the MAS, federal, state, and local agencies can procure solutions from commercial firms offering more than 10 million supplies and services.

Solutions procured through the MAS offer:

  • Lower program costs

  • Faster acquisition timelines – procurement, implementation, and results

MAS vendors must meet GSA’s stringent requirements for:

  • Financial resources

  • Delivery/performance capabilities

  • Past performance

  • Integrity and business ethics

  • Facilities, resources, equipment, skills, and controls

We’re Committed to Collaboration

In keeping with our enterprise’s commitments to corporate social responsibility, we are proud to collaborate with many types of partners across our client contracts.

Veteran-owned businesses

We are a nationally recognized leader in military employment practices, and we extend that commitment to our business partners.

Women-owned businesses

Our commitment to gender parity is evident everywhere, from our boardroom to our roster of business partnerships.

Mentor-protege programs

We welcome opportunities to help protégé organizations achieve measurable growth.

Navient BPO
Minority-owned businesses

We have many successful, long-term relationships with small and disadvantaged businesses nationwide.

HUBZone businesses

We support small business growth by teaming with companies in underutilized business zones.