Compliant. Transparent. Secure.

Through our Elevate corporate social responsibility (CSR) platform, Team Navient is committed to making our world a better place.

We aspire to always follow responsible and sustainable business practices, adhere to good corporate governance, practice inclusion and equity for all people, empower our employees to bring their whole selves to work, and give and volunteer in our communities.

Our parent company, Navient, is a proud National Partner of Boys & Girls Clubs of America.

Our enterprise has been recognized as a training leader every year since 2014.

Our organization has been designated as a military-friendly employer every year since 2014.

We follow cybersecurity policies and procedures based on NIST-800-61 Rev. 2, and PCI Level 1 payment security.

Navient Adheres to Applicable Laws, Acts, Regulations, and Programs, Including:

  • Fair and Accurate Credit Transactions Act (FACTA)

  • Fair Credit Reporting Act (FCRA)

  • Fair Debt Collection Practices Act (FDCPA)

  • Federal Information Security Management Act (FISMA)

  • Federal Risk and Authorization Management Program (FedRAMP)

  • Gramm-Leach-Bliley Act (GLBA)

  • IRS Publication 1075

  • Health Insurance Portability and Accountability Act (HIPAA)

  • Servicemembers Civil Relief Act (SCRA)

  • Telephone Consumer Protection Act (TCPA)

  • Unfair, Deceptive, or Abusive Acts and Practices (UDAAP)

  • State laws and state and city licensing

Culture of Compliance

Our attention to compliance, privacy, and information security has earned us the trust of our clients and their constituents.

Our processes provide multiple layers of accountability. We have incorporated specific controls to ensure compliance at all levels of the company’s operations.

Navient also monitors pending federal and state legislative changes, to ensure we and our clients are prepared for new rules in our field.

With so much of life taking place online, it’s more important than ever before to ensure digital experiences are accessible to everyone.

Read our enterprise’s accessibility statement