Our Story

Our Expertise Spans Five Decades

Helping People Achieve Their Education and Business Goals

We enhance the financial success of our clients and customers by delivering innovative solutions and insights with compassion and personalized service.

Our History


Named one of America’s Best Employers for Diversity.

Recognized by Training magazine with an Apex award for the tenth consecutive year.


Named a Military Friendly Employer for the ninth consecutive year.

Named a Champion of Board Diversity for the eighth time.


Transfers Department of Education student loan servicing contract.

Partners with Boys & Girls Clubs of America to bring career- and college-planning resources to support equity for youth, including those from under-resourced communities.

Acquires Going Merry, a one-stop financial aid platform where students match to and apply for scholarships, institutional aid, and government grants through a single free application.


Earnest recognized as Best Student Loan Refinancing Product by NerdWallet.


Launches private student loans.


Designated a “Trendsetter” in the CPA-Zicklin Index of Corporate Political Disclosure and Accountability.

Announces agreement for First Data to acquire Navient’s student loan technology platform.


Acquires Earnest, a leading financial technology and education finance company.

Purchases $6.9 billion student loan portfolio.

Launches Career Playbook video series to connect customers with leading career advice.

Expands health information management capabilities with acquisition.

Acquires Duncan Solutions, expanding the company’s tolling, parking, mobility, and infrastructure expertise.


The U.S. Department of Treasury's Internal Revenue Service selects Pioneer Credit Recovery to support its national recovery program.


Acquires healthcare revenue cycle management firm Xtend Healthcare and business services firm Gila.

Launches first study on the financial health of young Americans, Money Under 35.

Receives ClearMark Award of Distinction for providing clear and effective messaging to support successful customer transitions.

Headquarters is established in Wilmington, Delaware.


Surpasses gender parity with more than 50 percent women on its board, attracting nationwide recognition from 2020 Women on Boards, the Women's Forum of New York, and the New York Stock Exchange.

Separates from Sallie Mae and becomes a publicly traded company on the Nasdaq under the ticker symbol NAVI.


Becomes the first student loan servicer to offer a dedicated customer service team to serve military members with student loans.


Congress passes legislation ending the Federal Family Education Loan Program (FFELP); U.S. Department of Education expands its direct lending program to replace FFELP.


Selected to service federal loans on behalf of the U.S. Department of Education.


Government Sponsored Enterprise status is dissolved.


Acquires Pioneer Credit Recovery, an industry-leading asset recovery company, deepening student loan-related services and expanding into other collection services.


USA Group combines with company, expanding services.


First securitization transaction is valued at $1 billion.


Introduces incentives to reward borrowers for establishing good payment habits.


The number of employees doubles in one year as three new servicing centers are opened to better serve two million customers, roughly a quarter of student loans outstanding.


Shares begin publicly trading.


Total assets exceed $1 billion.


Board authorizes in-house loan servicing operations.


First shareholder meeting is held.

First loan is purchased from 1st Pennsylvania Bank.


The Student Loan Marketing Association (nicknamed "Sallie Mae") opens its doors as a Government-Sponsored Enterprise (GSE) to support the student loan program created by the Higher Education Act of 1965.

Our Awards

We're proud to be recognized by diversity and humanitarian organizations for our company's work and for our employees' unwavering commitment.

  • BBB’s Torch Award for Ethics

  • Best Board Diversity Initiative Award

  • Better Business Bureau

  • Champion of Board Diversity

  • ClearMark Award of Distinction

  • Company that Cares

  • CPA-Zicklin "Trendsetter"

  • Financial Capability Innovation Award

  • Governor's ImPAct Award

  • Healthy Workplace Continuing Excellence

  • Human Rights Campaign Corporate Equality Index

  • Military Friendly Employer Award

  • Training Apex Award

  • "W" Company Award

Navient HQ

Our Locations

Members of Team Navient work in service centers in western New York, northeastern Pennsylvania, Indiana, Tennessee, Texas, and Virginia, and in work-from-home settings nationwide.