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Select the option that best describes who you are and what brings you to Navient.com today.

Contact Info

Education Financing

Visit our Education Financing page for more information on student loans and applying for scholarships.

Earnest

NaviRefi

Going Merry

Student Loan Servicing

Visit our Help Center to find out how to manage your account, get answers to common questions, or view our student loan basics videos.

To email us, log in to your account (top menu) and access Email Us in the Help Center.

FFELP and HEAL Loans

Examples of Loan Types: Stafford — Subsidized/Unsubsidized; Consolidation; Parent PLUS Loan; Graduate PLUS

Call us

888-272-5543

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

Payment Addresses

Navient

P.O. Box 9533

Wilkes-Barre, PA 18773-9533

Cosigners, please be sure to send your payments to the cosigner payment address.

Cosigner Loan Payments:

Navient

P.O. Box 9555

Wilkes-Barre, PA 18773-9555

Documents

Upload your forms and documents securely online. Log in to your account and select Inbox/Upload in the left menu.

Learn more about secure document upload in the Help Center.

Fax: 800-848-1949

International Fax: 001-570-821-6585

By Mail:

Navient

P.O. Box 9500

Wilkes-Barre, PA 18773-9500

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in and access the Email Us feature in the Help Center.

Private Loans

Examples of Loan Types: Sallie Mae Smart Option, Signature, Tuition Answer, Career Training

Call us

888-272-5543

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

Payment Addresses

Navient

P.O. Box 9000

Wilkes-Barre, PA 18773-9000

Cosigners, please be sure to send your payments to the cosigner payment address.

Cosigner Loan Payments:

Navient

P.O. Box 9988

Wilkes-Barre, PA 18773-9988

Documents

Upload your forms and documents securely online. Log in to your account and select Inbox/Upload in the left menu.

Learn more about secure document upload in the Help Center.

Fax: 800-443-9723

International Fax: 001-317-541-1713

By Mail:

Navient

P.O. Box 9640

Wilkes-Barre, PA 18773-9640

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in and access the Email Us feature in the Help Center.

For Military Service Members

Call us

855-284-4879

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International

Toll-free 001-888-272-5543 or

001-317-570-7397 (charges apply)

Upload your forms and documents securely online. Log in to your account and select Inbox/Upload in the left menu.

Learn more about secure document upload in the Help Center.

Fax: 800-848-1949

International Fax: 001-317-578-6700

Email: militarybenefits@navient.com

Shareholders

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Members of the Media

Visit our Newsroom.

Job Seekers

Visit our Careers website.

Prospective Vendors

Register to become a supplier.

Employment Verification

Visit the Work Number or call 800-367-2884.