Loan Servicing Transition Updates
Say Hello to MOHELA
It’s official! Your loans are now serviced by MOHELA.
Here’s a checklist of what to expect. It contains important details such as how to make payments, contact information, and accessing your online account.
To learn more and log in to your account, visit servicing.mohela.com. Note: you will log in with the same user ID and password as you do today.
On October 21, 2024, MOHELA began servicing your student loans.
Servicing transfers are a normal business practice that happens from time to time – you simply now work with MOHELA instead of Navient. While not much is changing (e.g., account number, contact information), we understand you may have questions.
Access your online account today at servicing.mohela.com.
What is MOHELA?
MOHELA is a non-profit, governmental corporation dedicated to helping families successfully repay their student loans and is one of the largest student loan servicers in America. With more than 40 years of experience, MOHELA is committed to providing you a first-rate customer experience.
When did this change take place?
This change has been in the works throughout 2024 with several outbound communications to let borrowers know about the change. Starting October 21, 2024, loans officially transferred to MOHELA and borrowers can access their online account at servicing.mohela.com.
This change has been in the works throughout 2024 with several outbound communications to let borrowers know about the change. Starting October 21, 2024, loans officially transferred to MOHELA and borrowers can access their online account at servicing.mohela.com.
Good news - not much has changed. Here's a quick snapshot of what to expect.
Stays the same
Your loan terms, interest rate, and benefits
Account number
The number you call to ask questions
Addresses to mail payments and send correspondence
Your user ID and password
Your Auto Pay enrollment (if applicable)
What's new
The website you use to log in to your account
Who you work with to manage your account and make payments
Here’s a checklist of what to expect. It contains important details, such as how to make payments and when you’ll have online access to your loans.
Servicing transfers are a normal business practice that happens from time to time. MOHELA is replacing Navient as the servicer of your loans. Please note: MOHELA is not purchasing or merging with Navient.
No action is needed. You will continue to receive your communications with MOHELA the same way you do today.
Your Auto Pay enrollment will automatically transfer to MOHELA.
Yes, any repayment plan options available to you and borrower benefits provided in your loan agreement will continue at MOHELA.
The loan owner holds the loan agreement and has the right to collect from the borrower.
A loan servicer handles details on behalf of the loan owner, such as collecting and processing payments and answering questions. As your new loan servicer, MOHELA will work with you on repayment plans and will assist you with other issues related to your student loans.
MOHELA has sent you a welcome letter letting you know your loans have officially transferred. You can begin to access your MOHELA online account, begin making payments to MOHELA, and contact MOHELA with any questions about your loans.
Continue to use the same address you use today to send payments. You’ll just need to update who it’s addressed to on your check - MOHELA.
Visit servicing.mohela.com for all questions related to your loans. You can also review this checklist which includes contact information for MOHELA. It contains important details such as how to make payments and accessing your online account.
Yes. Navient is transitioning its student loan servicing to MOHELA (with some rare exceptions, such as defaulted loans).
No. This information has automatically transitioned to MOHELA.
The interest rate on your loan, whether fixed or variable, is governed by the terms of your loan agreement. The servicer must adhere to those terms when servicing your loan. Interest rates on federal student loans are set by Congress, whereas interest rates on private loans are set by the lender at the time of loan origination.
The interest rate may be variable or fixed for the life of the loan, depending on the terms of your loan agreement.