Contact Us

Select the program or topic you need to contact us about.

The information here includes toll-free numbers, hours of operation, and payment addresses.

For mailed payments, include your remittance slip and write your full account number on your check. Include any special instructions on a separate piece of paper.

Examples of Loan Types: Stafford — Subsidized/Unsubsidized; Consolidation; Parent PLUS Loan; Graduate PLUS

Call us toll-free at 888-272-5543
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

Fax: 800-848-1949
International Fax: 001-570-821-6585

Loan Payments:
Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Cosigners, please be sure to send your payments to the cosigner payment address.
Cosigner Loan Payments:
Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555

General Correspondence and Submitting Documents:
Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in and access the Email Us feature in the Help Center.

Examples of Loan Types: Direct Loan — Subsidized/Unsubsidized; Direct Consolidation Loan; Direct Parent PLUS Loan; Direct Graduate PLUS

Call us toll-free at 800-722-1300

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International: If the 800-722-1300 toll-free number doesn’t work for you, call us at 317-806-0580 (charges apply).

Fax: 866-266-0178
International Fax: 001-570-706-8563

Loan Payments:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450

General Correspondence:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in and access the Email Us feature in the Help Center.

Examples of Loan Types: Sallie Mae Smart Option, Signature, Tuition Answer, Career Training

Call us toll-free at 888-272-5543
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

Fax: 800-443-9723
International Fax: 001-317-841-1713

Loan Payments:
Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9000

Cosigners, please be sure to send your payments to the cosigner payment address.
Cosigner Loan Payments:
Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9988

General Correspondence and Submitting Documents:
Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in and access the Email Us feature in the Help Center.

Call us toll-free at 855-284-4879
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International:
Toll-free 001-888-272-5543 or
001-317-570-7397 (charges apply)

Fax: 800-848-1949
International Fax: 001-317-578-6700

Email: militarybenefits@navient.com

COLLEGESERV®

Providing support for schools to assist with borrower related issues/repayment counseling, enrollment updates, or guidance with our online reports.

Call us toll-free at 888-272-4665
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

Fax: 866-266-0178

Email: collegeserv@navient.com

ELECTRONIC SERVICES

Providing technical support for monitoring of electronic file delivery and assistance with School Servicing Portal navigation.

Email: esnavi@navient.com

Journalists / Members of the Media – Visit our Newsroom

Job Applicants – Join our team

Prospective Suppliers – Register to be a vendor

Shareholders – Send us correspondence

Employment Verification – Visit The Work Number or call 1-800-367-2884.

Resources are available to assist borrowers who have tried unsuccessfully to resolve a problem through their servicer. Please refer to your state's relevant authority.

For federal loans, you can also write to the U.S. Department of Education, FSA Ombudsman, 830 First Street, Fourth Floor, NE, Washington, DC 20202-5144.


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Navient and the Navient logo are registered service marks of Navient Solutions, LLC. Navient Corporation and its subsidiaries, including Navient Solutions, LLC, are not sponsored by or agencies of the United States of America.