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Contact Info

Education Financing

Visit our Education Financing page for more information on student loans and applying for scholarships.

Earnest

NaviRefi

The Marketplace

Going Merry

Need help with your student loan account? View the Student Loan Servicing section on this page, visit our Help Center, or log in to your account to self-serve online to make a payment, upload documents, enroll in Auto Pay, and more.

Business Processing

Visit our Business Processing page for more information on all of our B2B capabilities.

Duncan Solutions

Municipal Services Bureau (MSB)

Navient BPO

Pioneer Credit Recovery

Xtend Healthcare

Need help with your student loan account? View the Student Loan Servicing section on this page, visit our Help Center, or log in to your account to self-serve online to make a payment, upload documents, enroll in Auto Pay, and more.

Student Loan Servicing

Visit our Help Center to find out how to manage your account, get answers to common questions, or view our student loan basics videos.

To email us, log in to your account (top menu) and access Email Us in the Help Center.

FFELP and HEAL Loans

Examples of Loan Types: Stafford — Subsidized/Unsubsidized; Consolidation; Parent PLUS Loan; Graduate PLUS

Call us

888-272-5543

Monday 8 am – 9 pm, Tuesday and Wednesday 8 am – 8 pm, and Thursday and Friday 8 am – 6 pm ET

TTY: 711-888-272-5543

Payment Addresses

Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Cosigners, please be sure to send your payments to the cosigner payment address.

Cosigner Loan Payments:

Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555

Documents

Upload your forms and documents securely online. Log in to your account and select Inbox/Upload in the left menu.

Learn more about secure document upload in the Help Center.

Fax: 800-848-1949

International Fax: 001-570-821-6585

By Mail:

Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in and access the Email Us feature in the Help Center.

Private Loans

Examples of Loan Types: Sallie Mae Smart Option, Signature, Tuition Answer, Career Training

Call us

888-272-5543

Monday 8 am – 9 pm, Tuesday and Wednesday 8 am – 8 pm, and Thursday and Friday 8 am – 6 pm ET

TTY: 711-888-272-5543

Payment Addresses

Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9000

Cosigners, please be sure to send your payments to the cosigner payment address.

Cosigner Loan Payments:

Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9988

Documents

Upload your forms and documents securely online. Log in to your account and select Inbox/Upload in the left menu.

Learn more about secure document upload in the Help Center.

Fax: 800-443-9723

International Fax: 001-317-541-1713

By Mail:

Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in and access the Email Us feature in the Help Center.

For Military Service Members

Call us

855-284-4879

Monday 8 am – 9 pm, Tuesday and Wednesday 8 am – 8 pm, and Thursday and Friday 8 am – 6 pm ET

TTY: 711-888-272-5543

International

Toll-free 001-888-272-5543 or

001-317-570-7397 (charges apply)

Upload your forms and documents securely online. Log in to your account and select Inbox/Upload in the left menu.

Learn more about secure document upload in the Help Center.

Fax: 800-848-1949

International Fax: 001-317-578-6700

Email: militarybenefits@navient.com*

*Sending documents via email: If you choose to communicate with us via email, please understand that you assume all responsibility for the protection of personal information while in transit to us and should consider appropriate email security measures. These security measures should include the use of encryption, such as password protection. Additionally, be sure to contact us at the correct email address provided.

We Advocate for Our Customers

We continually make enhancements to help our customers, drawing from a variety of data inputs including direct feedback, surveys, regulatory direction, and market research. We also escalate personalized assistance to customers who need additional support and issue resolution.

Questions? We’re here to help.

To get started, check out the answers to some of the most common/trending questions we hear from customers.

Do you have an issue that needs escalation? Contact the Office of the Customer Advocate (OCA).

Want to appeal your response from OCA? You can submit your appeal here. Please fill out the requested information pertaining to your OCA appeal via the link and an advocate will review your account and promptly respond.

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Members of the Media

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Job Seekers

Visit our Careers website.

Prospective Vendors

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Employment Verification

Visit the Work Number or call 800-367-2884.