Business Processing

Our Expertise Spans Multiple Industries

Increase Your Revenue and Support Your Communities

Our business processing solutions help clients achieve exceptionally high rates of performance and revenue return through our cost-effective, flexible services, big data analytics, and omnichannel customer experiences, all delivered within a rigorous compliance framework.

We maintain professional and respectful relationships with individuals, helping clients achieve their missions and support their communities.

Public and Private Entities Nationwide Use Our Solutions

We provide technology-enabled business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in government and healthcare organizations.

Customer Care

Advanced Government Contact Center Solutions

Leveraging decades of government program expertise and deep data analytics, Navient BPO delivers advanced customer contact center solutions that streamline government program operations, control costs, and simplfy the constituent experience.

Healthcare

We Know RCM and Public Health

Xtend Healthcare delivers revenue cycle management (RCM) and public health solutions on behalf of health systems and public health agencies nationwide. Our services reduce costs, increase cash flow, and optimize outcomes for our customers and their patients and constituents.

Transportation

Enhance Your Mobility Program

Duncan Solutions is a full-service transportation management company and a leading provider of parking and tolling management solutions. We support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back office transaction processing, and customer service center operations.

Asset Recovery

We Help Clients Recover Revenue

Pioneer Credit Recovery provides sophisticated solutions to the recovery of a broad spectrum of government debt.

Navient Portfolio Management is one of the nation’s leading accounts receivable portfolio managers, helping clients increase recoveries and return on assets across a variety of debt types. Our services include collection vendor management, portfolio administration, client payment acceptance and application, and quality and compliance monitoring.

Payment Processing

Experience Flexible Payment Options

Municipal Services Bureau delivers turnkey payment processing solutions that accelerate government agency cash flows while providing the highest cardholder data security.

Comprehensive Rapid Support

Solving Unexpected Challenges

While the worst of the pandemic has receded, systemic macro challenges remain, and others may be on the way.