COVID-19 Student Loan Support Center

Last updated: May 25, 2021

Federal student loan flexibilities for the COVID-19 emergency have been extended at least through September 30, 2021. Visit StudentAid.gov/coronavirus for updates.


DEPARTMENT OF EDUCATION CUSTOMERS – HERE ARE SOME WAYS TO HELP GET AHEAD

Access your Navient.com account

Save yourself a headache and make sure you can log in without issue.

(Psst... if you don’t have one, now’s the time to set one up!)

While you’re there, update your contact info if it should change.

Take advantage of the 0% interest rate and make payments to pay down your principal balance – saving you money in the long run.1

Your future self will thank you!

Questions? Ask CORA.

Let CORA, our Customer Online Resource Assistant, powered by AI help answer questions on loan details and explore your options. Or, schedule a call back. Just log in, go to Repayment Options, and pick a day and time.

Use our automated phone system

to get the info you need in text or email including payoff amount, forms, Current Balance, and more.


Federal Student Aid’s coronavirus (COVID-19) information page is located at StudentAid.gov/coronavirus. The page includes information for students, borrowers, and parents about the 0% interest rate and administrative forbearance. These relief measures are available to student loan borrowers with federal student loans owned by ED. Please visit the page regularly for updates.

IF YOU ARE IMPACTED

If you’ve been impacted by the coronavirus (COVID-19) and are having difficulty making payments on your loans, we’re here to help you explore your options to reduce or postpone your payments.

We're doing our best to ensure our call centers are sufficiently staffed – like most of the country, the majority of our representatives are now working from home offices. We ask for your understanding if you hear a dog barking or other background sounds. You can always access your account 24/7 on our website or our automated voice response system.

You can make a payment or learn about different repayment options for federal student loans online. Just log in to your account and go to Repayment Options in the left menu.

Learn more about repayment options for federal and private student loans.

Log in to your account to:

  • View payments due and recent payment status
  • Make a payment or enroll in Auto Pay
  • Upload documents and get documents we sent you
  • Get answers in the Help Center, or email us with a question

For federal student loans, you can also:

  • Apply for a different repayment plan option
  • Apply for an income-driven repayment (IDR) plan
  • Request a deferment or forbearance to postpone payments

Understand your repayment options

FREQUENTLY ASKED QUESTIONS – ED LOANS

SUPPORT FOR FFELP LOAN BORROWERS

Federal Family Education Loan Program (or FFELP) loans were originally made by banks and other financial institutions under a federally guaranteed program. Some FFELP loans were later transferred to the U.S. Department of Education, and those particular loans are now government owned. The relief programs available may differ based on whether the loan is owned by the government or by a financial institution, such as Navient.

Short-term coronavirus forbearance

COVID-19 continues to affect many people’s lives. For a limited period of time, Navient is offering a short-term coronavirus forbearance to qualified FFELP borrowers who request it. This program brings your eligible loans current and postpones payments for at least one full month. The short-term forbearance will not count against your hardship forbearance time. During this time, interest accrues but will not be capitalized (added to the unpaid principal) at the end of the forbearance period. (Please note if the accrued interest is not paid and you use a different type of forbearance or deferment in the future, the interest could be capitalized at that future time.) While no payments are required during the forbearance period, you can always make extra payments to help lower the overall cost of your loan.

Your Monthly Payment Amount may increase after the forbearance ends to ensure your loans will be paid off within your repayment term.

Other programs that may assist you

Some of the other options that may help FFELP borrowers include:

  • Income-Driven Repayment (IDR) – allows qualified borrowers to base their monthly payment on their income and family size, subject to annual recertification. If you are already enrolled in IDR and your income has recently fallen, you can have your payment recalculated based on your new income.
  • Unemployment Deferment – if you become unemployed, you may be eligible to defer all payments for six months, in some cases with interest subsidies.
  • Consolidation – if you consolidate your FFELP loans not owned by ED into a Direct Consolidation Loan, the loan will become a Direct Loan and be eligible for 0% interest and postponed payments until at least September 30, 2021. To learn more about the pros and cons of consolidating some or all of your loans, visit StudentAid.gov/consolidation.
  • Other deferments, forbearances, and repayment plans based on your income or personal circumstances.

SUPPORT FOR PRIVATE LOAN BORROWERS

Assistance is available for qualified private loan borrowers who are experiencing difficulty due to coronavirus and related economic impacts.

Be sure to contact us at 888-272-5543 so we can help you understand options that can fit your situation.

Here are some of the options available on private loans:

Short-term coronavirus forbearance

This is a limited-time program. We expect that the short-term coronavirus forbearance program will be phased out over time, as public health and economic conditions return to normal.

This program brings your eligible loans current and postpones payments for at least one full month. During this time, interest accrues but will not be capitalized (added to the unpaid principal) at the end of the forbearance period. (Please note if the accrued interest is not paid and you use a different type of forbearance or deferment in the future, the interest could be capitalized at that future time.) While no payments are required during the forbearance period, you can always make extra payments to help lower the overall cost of your loan.

Your Monthly Payment Amount may increase after the forbearance ends to ensure your loans will be paid off within your repayment term.

Please contact us right away if you are having difficulty.

Other programs that may assist you

  • Rate Reduction Program—Navient offers a temporary Rate Reduction Program that reduces the interest rate and lowers the Monthly Payment Amount.
  • Other programs may also be available such as Interest-Only or Extended Repayment.

Learn more about repayment options for private student loans.

Please note that these options may require a review of the borrower's and any cosigner's financial situation and ability to pay.

Our Commitment

Keeping our commitment to serve you during this unfolding situation is our focus.

Please visit this page for additional updates.

For our business clients: Learn how we're supporting you and your consumers during the COVID-19 crisis.

1Your payments are applied first toward the Unpaid Interest (if applicable) and then Unpaid Principal.


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