COVID-19 Student Loan Support Center

Last updated: Wednesday, May 27

As part of the new federal legislation passed on Friday, March 27, 2020, we have suspended payments and interest accrual on all U.S. Department of Education (ED) owned loans until September 30, 2020. Navient has sent notification in writing to all eligible borrowers. You can always check your loan status by logging in to your account.

It’s important for you to know that we’re monitoring the news and staying abreast of the changing developments with the coronavirus (COVID-19) emergency.

We assure you: The health and safety of our customers and employees are our top priorities.

Federal Student Aid’s coronavirus (COVID-19) information page is located at StudentAid.gov/coronavirus. The page includes information for students, borrowers, and parents about the 0% interest rate and administrative forbearance provided by the CARES Act. These relief measures are available to student loan borrowers with federal student loans owned by the U.S. Department of Education (ED) due to the COVID-19 emergency. Please visit the page regularly for updates.

IF YOU ARE IMPACTED

If you’ve been impacted by the coronavirus (COVID-19) and are having difficulty making payments on your loans, we’re here to help you explore your options to reduce or postpone your payments.

We're doing our best to ensure our call centers are sufficiently staffed – like most of the country, the majority of our representatives are now working from home offices. We ask for your understanding if you hear a dog barking or other background sounds. You can always access your account 24/7 on our website or our automated voice response system.

You can make a payment or learn about different repayment options for federal student loans online. Just log in to your account and go to Repayment Options in the left menu.

Learn more about repayment options for federal and private student loans.

Log in to your account to:

  • View payments due and recent payment status
  • Make a payment or enroll in Auto Pay
  • Upload documents and get documents we sent you
  • Get answers in the Help Center, or email us with a question

For federal student loans, you can also:

  • Apply for a different repayment plan option
  • Apply for an Income-Driven Repayment (IDR) plan
  • Request a deferment or forbearance to postpone payments

FREQUENTLY ASKED QUESTIONS – ED LOANS

The CARES Act provides relief to all Direct Loans and FFEL program loans owned by the U.S. Department of Education (ED) until September 30, 2020.

SUPPORT FOR FFELP LOAN BORROWERS

Federal Family Education Loan Program (or FFELP) loans were originally made by banks and other financial institutions under a federally guaranteed program. Some FFELP loans were later transferred to the U.S. Department of Education, and those particular loans are now government owned. The relief programs available may differ based on whether the loan is owned by the government or by a financial institution, such as Navient.

Coronavirus national emergency forbearance payment postponement

During this time of national emergency, Navient is offering up to three months of administrative forbearance to qualified FFELP borrowers who request it. This program brings your eligible loans current and postpones payments for up to three months. During this time, you will not be responsible for making payments but please know interest will continue to accrue. At the end of this forbearance, unpaid interest will not be capitalized (added to your outstanding principal balance).

Other programs that may assist you

Some of the other options that may help FFELP borrowers include:

  • Income-Driven Repayment (IDR) – allows qualified borrowers to base their monthly payment on their income and family size, subject to annual recertification. If you are already enrolled in IDR and your income has recently fallen, you can have your payment recalculated based on your new income.
  • Unemployment Deferment – if you become unemployed, you may be eligible to defer all payments for six months, in some cases with interest subsidies.

SUPPORT FOR PRIVATE LOAN BORROWERS

Assistance is available for qualified private loan borrowers who are experiencing difficulty due to coronavirus and related economic impacts.

Be sure to contact us at 888-272-5543 so we can help you understand options that can fit your situation.

Here are some of the options available on private loans:

Coronavirus national emergency forbearance payment postponement

During this time of national emergency, Navient is offering up to three months of administrative forbearance to qualified private loan borrowers who request it. This program brings your eligible loans current and postpones payments for up to three months. During this time, interest accrues but will not be capitalized (added to the unpaid principal) at the end of the forbearance period. (Please note if the accrued interest is not paid and you use a different type of forbearance or deferment in the future, the interest could be capitalized at that future time.) While no payments are required during the forbearance period, you can always make extra payments to help lower the overall cost of your loan.

Other programs that may assist you

  • Rate Reduction Program—Navient offers a temporary Rate Reduction Program that reduces the interest rate and lowers the Monthly Payment Amount.
  • Other programs may also be available such as Interest-Only or Extended Repayment.

Learn more about repayment options for private student loans.

Please note that these options may require a review of the borrower's and any cosigner's financial situation and ability to pay.

Our Commitment

Keeping our commitment to serve you during this unfolding situation is our focus.

Please visit this page for additional updates.


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