FOR SCHOOL AID OFFICES
Schools, guarantors, and lenders can access our borrower data portal, which provides comprehensive reports and general servicing information.
Support for You and Your Borrowers
We help your borrowers throughout the lifecycle of repaying their student loans, by providing:
- Customer service beginning while they're in school and during repayment.
- Comprehensive tools and information to explore repayment options.
- Personalized outreach to stay on track with payments.
Borrower Communication
We know communication is key to customer success. We contact customers with regular communications from the time they're in school through final loan payoff.
Customers are encouraged to learn as much as possible about their loans and to contact us for help when they need it.
Online, borrowers have access to most correspondence from us and receive personalized alerts, such as reminders for Income-Driven Repayment plan renewal.
Financial Education
Financial literacy is key to successful loan repayment. So we provide multiple ways for borrowers to learn.
In Money & Finances, customers have access to:
- Our Financial Tips Blog
- Success Stories
- Path to Success Videos
- Tools to Track Finances
- The Career Playbook
DELINQUENCY PREVENTION
For those who are having trouble, we know to reach out early with effective communication.
We promptly contact each borrower to ensure they know we're here to help them with guidance and options.
Our innovative strategies and consistent approach have resulted in fewer defaults than any other federal loan servicer.
Helpful Information for You to Download
SUPPORT AND RESOURCES
Download these PDFs to help you work with us and your borrowers.
Servicing Contact InformationSchool Servicing Portal (SSP) ReportsExample of the Federal Loan Servicing Snapshot on SSPBorrower Contact Information for U.S. Department of Education LoansFederal Loans Repayment Plans OverviewReaffirmation Agreement Cover LetterReaffirmation Agreement Form
PREVENTING DELINQUENCY
Schools can play an important role in customer success by providing valuable information on strategies for successful repayment.
Counseling Your Borrowers to Avoid DefaultBetter Default PreventionMORE RESOURCES FOR YOUR BORROWERS
YOUR NAVIENT COLLEGESERV® TEAM
COLLEGESERV TEAM
We're here to help you keep your borrowers on their paths to financial success, providing support for you and your school.
Contact CollegeServ for:
- Support with borrower-related issues
- Repayment counseling
- Enrollment updates
- Three-way calls with you and your borrower
Call us toll-free at 888-272-4665
MILITARY BENEFITS TEAM
Our dedicated Military Benefits Team provides specialized support for borrowers who are active duty service members.
Email our Electronic Services team for:
- Access to the School Servicing Portal
- Assistance with School Servicing Portal use and navigation
- Guidance with our online reports
- Technical support for monitoring electronic file delivery