We know communication is key to customer success. We contact customers with regular communications from the time they're in school through final loan payoff.
Customers are encouraged to learn as much as possible about their loans and to contact us for help when they need it.
Online, borrowers have access to most correspondence from us and receive personalized alerts, such as reminders for Income-Driven Repayment plan renewal.
Money & Finances
Financial literacy is key to successful loan repayment. So we provide multiple ways for borrowers to learn.
In Money & Finances, customers have access to:
- Our Financial Tips Blog
- Success Stories
- Tools to Track Finances
- The Career Playbook
Guide for Schools
For those who are having trouble, we know to reach out early with effective communication.
We promptly contact each borrower to ensure they know we're here to help them with guidance and options.
Our innovative strategies and consistent approach have resulted in fewer defaults than any other federal loan servicer.