You have a network of support to help you succeed with your federal student loan repayment. Find out how Federal Student Aid partners with loan servicers to be here when you need help.
You can visit StudentAid.gov to see a list of our trusted federal student loan servicers, all of which are fully vetted.
Schools, guarantors, and lenders can access our borrower data portal, which provides comprehensive reports and general servicing information.
We help your borrowers throughout the lifecycle of repaying their student loans, by providing:
We know communication is key to customer success. We contact customers with regular communications from the time they're in school through final loan payoff.
Customers are encouraged to learn as much as possible about their loans and to contact us for help when they need it.
Online, borrowers have access to most correspondence from us and receive personalized alerts, such as reminders for Income-Driven Repayment plan renewal.
Financial literacy is key to successful loan repayment. So we provide multiple ways for borrowers to learn.
In Money & Finances, customers have access to:
For those who are having trouble, we know to reach out early with effective communication.
We promptly contact each borrower to ensure they know we're here to help them with guidance and options.
Our innovative strategies and consistent approach have resulted in fewer defaults than any other federal loan servicer.
Download these PDFs to help you work with us and your borrowers.
Servicing Contact InformationSchool Servicing Portal (SSP) ReportsExample of the Federal Loan Servicing Snapshot on SSPBorrower Contact Information for U.S. Department of Education LoansFederal Loans Repayment Plans OverviewReaffirmation Agreement Cover LetterReaffirmation Agreement Form
Schools can play an important role in customer success by providing valuable information on strategies for successful repayment.
Counseling Your Borrowers to Avoid DefaultBetter Default PreventionAccess comprehensive reports for schools, guarantors, and lenders.
Help your students become financially successful with our tools and resources.
We're here to help you keep your borrowers on their paths to financial success, providing support for you and your school.
Contact CollegeServ for:
Call us toll-free at 888-272-4665
Our dedicated Military Benefits Team provides specialized support for borrowers who are active duty service members.
Email our Electronic Services team for: