Recent News

As a student loan servicer, Navient helps millions of Americans maximize the value of their education and achieve financial success. And we’re proud of our results.

Fact: Our customers are far less likely to default on their federal student loans than borrowers serviced by other companies.

Fact: Navient is a leader in helping customers who need a lower payment on their federal student loans enroll in a plan that bases the monthly payment on their incomes.

In 2017, Navient was named in several lawsuits. We have a responsibility to our customers, shareholders, and employees, which is why we want to be transparent about this news. The allegations in these lawsuits are false and we are vigorously contesting them in court.

We created this page to help clear up any confusion you might have about what this means for you or your loans, as well as share the facts about these false allegations.

We remain committed to providing you the best service possible as you continue down the path of loan repayment, and do not expect these lawsuits to impact our ability to serve you in any way.

If you have any questions or concerns regarding your loan, we invite you to log in to your account or contact us.

Read our News Release about the current legal action.

Download the full Fact Sheet on Legal Action.

"The customer service representative was very helpful to me with this process she gave me all my options that were available to me, and the income-driven repayment program is the best."

- Valorie

Answers for Our Student Loan Customers

Q: Navient services one or more of my student loans. How do these lawsuits affect me?

A: The terms of your loans remain the same. You should continue making payments on your loans as usual. As always, we remain available to help you online, by email, and by phone.

"Don't be afraid to seek help through repayment programs. I struggled with paying loans when I first graduated because of the entry level position I had obtained. Instead of seeking a payment program, I simply did not pay the loan. It ruined my credit and took years to dig myself out. If I would have sought out repayment programs, I could have saved myself late fees and bad credit.

I always do a review of net income and bills twice a year. When teacher wages were frozen, I knew to look for repayment plans that would fit my budget.

As a single income household, I knew I would need help to repay my loan. I spoke with a representative and discovered that this program would be my best fit. Once my income increase, I can increase the amount that I pay on the loan."

- Waukeshia

Q: How is Navient responding to these allegations, and what happens next with the lawsuits?

A: Plainly stated, these allegations are unfounded and are designed to get headlines rather than help student loan borrowers.

We will defend ourselves vigorously against these unsubstantiated claims. But our core goal remains the same: to help our customers achieve financial success. We will not be distracted by the accusations or allow them to impact our customer service. You can continue to contact us and access our resources, just as you always have.

Q: How can I learn more about Income-Driven Repayment (IDR) plans?

A: Income-Driven Repayment plans are available to qualifying borrowers with federal student loans. These repayment plans can be a valuable option for those with high debt relative to their current income.

Keep in mind that stretching out payments over a longer period of time may cost more over the life of the loan. The good news is that you can make extra payments to pay off your loans earlier or change to another repayment plan.

After making qualifying payments for 20 to 25 years, you may be eligible for loan forgiveness of any remaining balance. Direct Loan borrowers working in public service may be eligible for loan forgiveness after 10 years of qualifying payments. (Note: If you have an older federal loan, made under the FFELP program, you can consolidate your FFELP loan into a Direct Loan, known as a Direct Consolidation Loan. Consolidation into the Direct Loan program may allow you to take advantage of payment plans or forgiveness options created solely for Direct Loans. You will need to weigh the advantages and disadvantages before you take this action. Importantly, keep in mind that federal rules do not allow previous payments made on the original loan to count toward loan forgiveness; a new payment counter would begin.)

Fact: 53% of student loan balances serviced by Navient for the federal government are enrolled in IDR plans.

Find out more about IDR Plans.

Q: Why is forbearance used when enrolling in Income-Driven Repayment?

A: Forbearance is often a required tool to help borrowers enroll in federal IDR plans.

Fact: Nearly 70% of borrowers in IDR plans needed forbearance for one of two reasons.

  1. Past-due borrowers cannot enroll in IDR unless they bring their account current. Doing so typically requires forbearance to cure the delinquency.

  2. Borrowers may need forbearance during the time it takes to gather the required documentation and complete the federal IDR application without becoming past due.

"Navient has allowed me to pay a very low payment, which helps me repay my debts but not stopping my growth as an adult. For example, buying a house, expanding our family, etc. All things that cost extra money and also take discipline in saving for. Paying on a Income Driven repayment option allows me to pay what I can truly afford, and not stop me from growing as a individual in today's society."

- Ashlee

Q: Will my credit be affected by the lawsuit?

A: No. It is important to understand how student loans can affect your credit score.

Fact: The Fair Credit Reporting Act requires that reported information, such as missed payments, must be accurate.

Fact: Student loan servicers are required to report federal student loan payment status to the credit reporting agencies.

A federal student loan delinquency is usually reported to the credit reporting agencies after a payment has been past due for 90 days. Private student loan reporting sometimes occurs earlier, such as after payment has been past due for 45 days.

Q: Are private loans affected?

A: The terms on all loans remain the same. The private loans referenced in the suits pertain to a specific subset of private education loans made many years ago.

As a reminder, Navient separated from Sallie Mae in 2014.

Fact: Private education loans are not eligible for the federal government-sponsored benefits such as Income-Driven Repayment plans.

Navient is committed to working with private education loan customers and their cosigners who may be facing difficulty to identify repayment options based on their individual circumstances.

"Essentially whittling down payments worked best for me. I'd pay some here and some there, always paying a little more than the minimum balance. made it easy for me to maintain my student loan balance and made my life a whole lot simpler!"

– Seth


More Online Help for Our Customers

Our Path to Success video series helps borrowers understand repayment, IDR plans, military benefits, and more.

Read tips and strategies about repayment, budgeting, and career planning on our Consumer Finance Blog.


"I would urge college students to only borrow what they need. I would suggest that new grads make a budget that they can stick to. If they find that their loan payments cannot fit into that budget, they should immediately seek assistance from Navient to find a payment plan that works for their budget."

– Sally

Facts About Navient News

We’ve summarized the allegations below and included our perspective on each one. In short, we believe the allegations by the Consumer Financial Protection Bureau (CFPB), and the state attorneys general who have filed suits against us are unfounded.

Our perspective is that the suits improperly seek to impose penalties on Navient based on new, unannounced servicing standards applied retroactively and to only one servicer.

We also believe the standards being asserted are inconsistent with U.S. Department of Education regulations, and could even harm student loan borrowers, including through higher defaults.



Allegation: Navient didn’t do enough to get borrowers with federal loans into Income-Driven Repayment (IDR) plans and steered borrowers into forbearance instead.

Facts: Navient is a leader in enrolling eligible borrowers into Income-Driven Repayment plans.

We promote repayment options, including IDR, in 154 million communications annually.

And it’s working: 53% of student loan balances Navient services for the government are enrolled in Income-Driven Repayment.

Allegation: Navient didn’t do enough to help borrowers with federal loans to complete reenrollment so they could stay enrolled in Income-Driven Repayment plans.

Facts: Under U.S. Department of Education regulations, borrowers must reenroll annually in Income-Driven Repayment plans by submitting updated information about their income and family size.

This is not a requirement set by Navient.

Navient goes above and beyond U.S. Department of Education requirements to help borrowers complete government-mandated annual IDR reenrollment requirements.

Further, Navient has promoted to Congress and others solutions that greatly simplify the Income-Driven Repayment plan renewal process and allow borrowers to apply for these plans for more than a year at a time.

Allegation: Navient reported some federal loans incorrectly to the consumer credit bureaus.

Facts: Navient’s credit bureau reporting practices have been and continue to be consistent with Consumer Data Industry Association (CDIA) guidance.

This group’s members include the national credit reporting agencies. Navient followed these guidelines.

The impact described in the CFPB lawsuit refers to how a third-party, proprietary credit scoring firm may have interpreted a neutral factor on certain borrowers, something that the CDIA did not foresee.

Allegation: Navient made certain private education loans to borrowers who it should have known were not able to repay them.

Facts: Private education loans were made to students attending schools also eligible for federal grants and student loans.

All student loans, federal and private, are made with the expectation that borrowers will graduate and obtain employment.

Consumer credit default rates skyrocketed during the Great Recession, as a result of high unemployment and macroeconomic conditions. Federal and private loans were no different.

The vast majority of our private education loan customers are successfully repaying their loans and in fact delinquency and default rates are among historic lows.

"Thanks to Navient's repayment options it made it easy to still enjoy the financial stability my degree gave me while still being able to afford to pay the student loans that financed my education."

– Lindsay

"I was happy to set up monthly automatic debit payments, so I didn't have to think about making my payments. At an especially difficult time, I requested a deferment for a few months, and received it. I was able to get back on track and pay my monthly payments. Thank you to Navient for being flexible and helping those of us who need help."

– Marla

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