Under the California Consumer Privacy Act (CCPA), consumers in California have several rights regarding your personal information.
California Residents Who Have a Navient, Earnest, or NaviRefi Online Account
Log in to your account and select the California Privacy Rights link that appears at the bottom of the page. Scroll down to the California Privacy Rights section to take an action.
Or call us at 1-866-439-0996.
California Residents Who Do Not Have a Navient, Earnest, or NaviRefi Online Account
Please make a request under the CCPA or call us at 1-866-439-0996.
California Privacy Rights
Request to Know – You can request that we disclose to you the categories of personal information and/or the specific personal information that we have collected about you. Some information we have is subject to exceptions under the CCPA.
These are examples of personal information we may collect about our loan customers, applicants, and/or prospective loan customers.
Social Security number
Date of Birth
Military and in-school statuses
Information regarding a prospective loan customer’s academic record, income, and employment
Online account information, such as a username and password
Bank information linked to a customer’s account